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Location
Isle of ManAbout US
Prospero Facilities Services Ltd has been a trusted offshore provider of mechanical and electrical services for over 20 years. With established operations across the Isle of Man, Jersey, Guernsey, and Gibraltar, we deliver expert solutions to a diverse portfolio of commercial and industrial clients
ABOUT THE ROLE
Our Helpdesk Team is the heartbeat of our operations, ensuring seamless communication between clients and engineers. As a Service Coordinator, you’ll play a pivotal role in delivering a best-in-class service while supporting our Engineering Teams in providing reactive and planned maintenance solutions.
KEY RESPONSIBILITIES
- Manage communications – Handle incoming calls and emails, liaising with clients and engineers.
- Schedule maintenance – Coordinate planned and reactive maintenance jobs efficiently.
- Work order management – Create, track, and close work orders in internal and external CAFM systems.
- Process work reports – Prepare, analyse, and distribute job reports and paperwork.
- Support business operations – Progress quotes, orders, and other admin tasks as needed.
- Ensure compliance – Maintain awareness of SLAs, KPIs, and risk management best practices.
ESSENTIAL SKILLS
- Strong IT proficiency, including MS Word, Excel, Outlook, and database management.
- Excellent attention to detail and data-handling abilities.
- Strong communication skills (phone, email, and face-to-face).
- A proactive approach to learning new systems and processes.
DESIRABLE SKILLS
- Industry experience in facilities management or a related field
- Previous Health and Safety training or awareness
WHAT WE OFFER
- Competitive salary
- Supportive and professional working environment
- Voluntary pension scheme
- Private Healthcare
- Prospero Group supports continued training and long-term professional development opportunities
HOW TO APPLY?
Send your CV to: hr@prospero.im or if you have any questions about the role, please get in touch on 01624 695250 for a confidential conversation and we can discuss further.
Join our dynamic team and be part of a company that values efficiency, communication and service excellence!
- Job posting date – September 2026
To enquire about this and other positions please email hr@prospero.im
